Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
As standard we use Royal Mail 2nd class & international standard shipping methods.
THESE ARE NOT TRACKED
We provide options to upgrade your shipping at the checkout, including tracked options.
If you do not choose a tracked option we are unable to provide a tracking number.
During some periods (COVID-19 pandemic & Christmas) shipping times may be increased. We will ensure your order is shipped on time. If there is any delay to your shipping date we will contact you.
Once we have shipped your item we cannot accept responsibility for delays caused by events such as a global pandemic.
(a) Customers are responsible for providing correct shipping address at the point of ordering.
Your order will be delivered to the address provided. If the customer moves address before order is delivered, it is the customers responsibility to retrieve the item.
In the event that it is undelivered due to wrong or incomplete address, a refund will not be issued until the item is returned to us. Issued refund will be minus shipping fee.
Should you require redelivery, an additional shipping fee will be required.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order for domestic shipping. For international shipping please allow 21 days for delivery following the dispatch of your order. Please note that during times of increased postal pressures, such as Christmas, global pandemics, natural disasters or boarder closures these times may be increased.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Only item price is refundable. All items are made to order, shipping cost is NONE refundable when an item is returned for refund.
Items must be returned to us before a refund is issued. The items must be unworn & in the same condition in which they arrived.
You must include your name & Order Number within your packaging to enable us to identify your order.
If your item arrives damaged or in an unacceptable condition, we will require photographic evidence.
For international returns, Please Contact us prior to returning your item.
Please fill in the customs form correctly and tick ‘RETURN TO SENDER’.
In addition, write boldly on a paper ‘ITEM BEING RETURNED TO SENDER’
Failure to follow these steps could result in a customs fee which will be deducted from your refund.
You must include your name & Order Number within your packaging to enable us to identify your order.
All refunds will be minus shipping cost & fees incurred.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Customised, handmade items
1.26 Cancellations or changes must be requested within 2 days of order. If an agreement has been made to expedite your order cancellations or changes cannot be made.
1.27 Please see the item description for information regarding sizing.
We encourage all customers to measure the circumference of their head & provide this in the notes section.
The average adult head measures between 21 & 24 inches.
To allow the elastic to stretch & stay in place our standard elastic length is 20 inches.
We are able to adjust this if requested to do so at the point of ordering.
The fabric of our bonnets, when opened out, is circular and therefore measured by it's diameter.
Our standard adult bonnet is approximately 22 inches, which is ideal for mid- long length, medium thickness hair.
If you have short hair a smaller 21 inch bonnet may be more suited.
We have XL & XXL sizes for thicker & longer hair.
Diameter of bonnets is displayed to ensure the correct size is selected. Once a bonnet has been made the diameter of the bonnet cannot be altered.
The size of the elastic can be altered, if contacted within 14 days of delivery we are able to resize the elastic of a bonnet for free. Customer is responsible for any shipping costs associated with this service, including return delivery.
Returns can be accepted for made to order, hand made items subject to the following conditions;
(i) Contact has been made with Beautifully Biracial within 14 days of delivery.
(ii) The item has not been worn - This covers any amount of time excluding trying the item on. The item must be tried on with clean, dry hair and no make up or moisturisers etc which may mark or stain the fabric.
(iii) We receive the item in its original condition.
A refund or exchange will not be processed until the returned item has been received by Beautifully Biracial and it can be confirmed that points i - iii above have been met.
1.29 Our current processing times are:
7-9 WORKING DAYS (subject to change - please see processing estimates at time of ordering for up to date information)
This does not include weekends & UK public holidays.
In some cases we may be able to provide shorter processing times, however this must be agreed via message before your order is placed.
We reserve the right to extend these processing times when necessary & this will be communicated at the point of order.
1.30 The smallest bonnet we make is 1-2 years. Any request for younger will be made to 1-2 years.
Drawstring bonnets are not available for under 5s. This is due to small parts which can come loose. Requests for drawstring bonnets for under 5s will not be honoured and will be made with fixed elastic.
In accordance with Lullaby Trust recommendations, we do not advise placing anything on small babies heads when sleeping.
see more info here: https://www.lullabytrust.org.uk/safer-sleep-advice/
The use of a bonnet is at the care givers digression.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Shipping to EU - Valid as of JUNE 2021
Changes to the way in which goods are shipped between the UK and the EU now means that import charges are applicable. Customers will be liable for all custom charges at the point of receipt in the destination country.
These charges vary between countries and we are therefore unable to provide an estimate on individual charges. Please check charges in individual countries before placing an order for shipment within the EU. We can accept no responsibility for charges incurred once items have been dispatched.